Mr Lucky Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Mr Lucky. They set out the relationship between us and anyone who registers for an account, makes deposits, plays games or takes part in promotions. Please read them carefully; by using the platform you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details secure. Do not share your password or let others use your account. You must provide accurate personal information and keep it up to date. We may ask for identity and address documents to verify your account - withdrawals can be withheld until verification is complete. If you suspect unauthorised access you must notify us immediately via support.

Eligibility requirements

To open an account you must be at least 18 years old and meet any residency or jurisdiction checks we apply. Only one account is permitted per person, household and device unless we agree otherwise. Accounts opened in breach of these rules may be suspended or closed and any related balances voided. Access from restricted territories or via tools intended to bypass geo-restrictions is not allowed.

Acceptable platform use

Our services must be used lawfully and in good faith. Prohibited activity includes fraud, collusion, using automated bots, chargebacks, tampering with game software and evading verification or limits. We may monitor play to detect irregular patterns and apply restrictions or close accounts where abuse is suspected. Responsible play tools are available in your account settings, and we expect customers to use these where appropriate.

General bonus and promotion rules

Promotions and bonuses are subject to individual terms and may require opt-in or a qualifying deposit. All bonus funds and free spins are subject to wagering, game contribution and maximum bet rules shown in the specific offer terms. Certain payment methods may be excluded from promotions. Abuse of promotions, including using multiple accounts or exploiting technical errors, may lead to forfeiture of bonuses and winnings and result in account suspension.

Deposits and withdrawals

We accept a range of payment methods; minimums and maximums vary by method and may change. Withdrawals are subject to verification checks and any applicable limits. We may place a short pending period on withdrawals while performing anti-fraud and anti-money laundering checks. Large wins may be paid in instalments where necessary. Payment providers may apply their own fees; any operator fees will be disclosed in the cashier.

Dispute resolution

If you have a dispute please contact our support team with full details and any supporting evidence. We aim to acknowledge enquiries promptly and resolve issues fairly. If you remain dissatisfied, you may be able to use independent dispute resolution or other remedies that apply under the law relevant to your case.

Updates to terms and conditions

We may revise these terms from time to time. Changes will be published on the site and, where appropriate, notified to account holders. Continued use of the platform after publication of changes constitutes acceptance of the revised terms. We reserve the right to suspend or close accounts in accordance with these terms and to take other action necessary to protect customers and the platform.