Contact Our Team

Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for quick replies, email us for a written record, or call our UK helpline for urgent matters. We aim to resolve account and payment queries promptly and securely. Please have your account ID and recent transaction details ready to help us deal with your request faster. Our team is available across weekdays and peak evenings for most enquiries.

Department	Contact
Customer support	Live chat & support email: [email protected] (live chat usually under 5 minutes)
General enquiries	General inbox: [email protected] (response within 24 hours)
Affiliate enquiries	[email protected] (partners and marketing)
Phone	+44 20 7946 0821 (calls: 09:00-23:00)
Working hours	Mon-Sun, 08:00-00:00

Email Support

For detailed requests, account issues or when documents are required, please contact us by email at [email protected]. Email is our preferred method since it lets us track your case and attach files. Please include a clear subject line, your account username and up-to-date contact details to avoid delays. We aim to respond promptly and may request further verification if needed.

Submit Your Inquiry

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required autocomplete="email" placeholder="[email protected]" style="padding:10px;border:1px solid #d0d0d0;border-radius:4px;font-size:14px;width:100%;" /><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #d0d0d0;border-radius:4px;font-size:14px;width:100%;resize:vertical;"></textarea><button type="submit" style="background-color:#0070c9;color:#fff;border:none;padding:10px 12px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to reply quickly. Most enquiries receive a response within one business day. Simple requests such as account queries or bonus checks are handled fastest, while complex issues like payment investigations or KYC verifications may take longer depending on their nature. We’ll keep you informed of progress and provide an estimated timescale where possible.

Feedback

Help us improve Mr Lucky by sharing your feedback, suggestions or ideas. Whether it’s a game request, a payment issue or a suggestion for the site, we read every message and act on recurring points to make the service better. Send your thoughts via live chat or email and we’ll review them carefully to improve features and your overall experience.