Mr Lucky Casino Responsible Gambling

At Mr Lucky we take safer gambling seriously. We want play to remain fun and under your control, so we provide clear tools and practical information to help you manage time and spend. Below you will find the options available on your account and guidance on recognising and responding to problem gambling.

Our player protection principles

We aim to protect vulnerable players and promote responsible play. We encourage honesty about limits, early use of available tools, and contacting our support team if you or someone you know needs help. Our approach is based on prevention, intervention and giving players straightforward options to control their activity.

Activity-control tools

Most control tools are available in your account settings or via our support team. You can set or change these at any time; changes may take effect immediately or after a short processing period to protect both you and the account.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced instantly and increased only after a cooling-off period, helping to avoid impulsive top-ups.

Loss limits

Loss limits let you cap net losses over selected periods. If you reach the limit, further play may be restricted until the next period or until you choose to change your settings following the prescribed delay.

Time limits and reality checks

You can activate session timers and reality-check pop-ups that remind you how long you have been playing. These options help keep play sessions within planned timeframes and encourage regular breaks.

Account breaks and self-exclusion

If you need a longer break, choose a temporary account timeout or a formal self-exclusion period. Self-exclusion blocks access for a set time and may be extended. For UK residents you can also register with GAMSTOP to block access across participating operators.

Signs of problematic behaviour

Look out for signs such as chasing losses, spending more than intended, borrowing to play, neglecting work or family, and feeling distressed about gambling. Noticing these signs early makes it easier to take action.

Tips for maintaining control

Set clear budgets and stick to them, use deposit and loss limits, schedule a maximum session time, avoid gambling when upset or under the influence, and treat gambling as entertainment rather than income. Share account access with a trusted friend or use blocking software if you need extra support.

Professional help and support organisations

If you need extra help, contact our support team or reach out to independent UK services such as GamCare and BeGambleAware. GAMSTOP is available for UK self-exclusion across multiple operators. These organisations provide confidential advice, counselling and practical tools tailored to your needs.