Privacy Statement
At Mr Lucky we take your privacy seriously. This page explains what personal and technical information we collect, how we use and protect it, and the choices you have. We aim to be clear about the data we hold about you when you open an account, play, deposit or otherwise interact with our online casino services in the United Kingdom.
Types of data we collect
We gather a range of information to provide and improve our services, to meet legal obligations, and to protect accounts. The categories below explain the main types of data we process.
Personal data
Personal data includes information you provide when registering or verifying your account, such as full name, date of birth, contact details, postal address and government-issued ID where required for verification. We also record account login credentials and communication preferences.
Technical data
Technical data covers details collected automatically when you use our site or app. This includes IP address, device and browser information, operating system, session times, cookie identifiers and location data derived from your IP address. We use this to maintain the platform and detect suspicious activity.
Transactional data
Transactional data relates to your deposits, withdrawals, wager and win history, payment method details, and loyalty or reward activity. Where required for payments, we may hold limited card or wallet identifiers and transaction references. Full card numbers are not stored on our systems.
How we use your information
We use data to operate your account, process payments, carry out identity checks and comply with anti-money laundering and fraud-prevention obligations. Data also helps us respond to enquiries, resolve disputes, and improve site performance. We may use aggregated or anonymised data for analysis and service development.
Data protection practices
We implement technical and organisational measures to protect personal data, including encryption of data in transit, access controls, secure password storage and regular security reviews. Access to personal information is limited to authorised staff and service providers with a business need to know.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support essential platform functions, analyse traffic and show relevant content. You can manage cookie settings via your browser; please note that disabling certain cookies may affect functionality such as login persistence and game performance.
User rights
You have rights in respect of your personal data, including the right to access the information we hold, request correction of inaccurate details, and request deletion where applicable. You may also object to or restrict certain processing and request portability of data you have provided to us.
Access, correction and deletion
To exercise your rights, contact our support team using the in-site help options. We will verify identity before fulfilling requests and explain any reasons why we cannot comply, for example where we must retain information to meet legal or regulatory obligations.
Information sharing and third parties
We share data with trusted service providers who help operate the platform, process payments, verify identity and provide fraud prevention. We may also disclose information where required by law, regulation or court order. Third parties act under contract and only process data for specified purposes.
Privacy policy updates
We may update this policy from time to time. Where changes are material, we will notify you via your registered contact method or by a notice on the site. We recommend checking this page periodically to stay informed about how we handle your information.